Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How can I track my Moose Knuckles order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer free returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain final sale items are not eligible for return.
How do I ensure I am purchasing an authentic Moose Knuckles product?
To guarantee authenticity, purchase only from our official website or authorized retailers. Every genuine Moose Knuckles jacket features an NFC tag or a holographic QR code inside for verification.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is the warranty on Moose Knuckles outerwear?
Our products are covered by a lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear, neglect, or improper care.
How should I clean and maintain my parka?
We recommend professional dry cleaning only for our parkas to preserve the integrity of the down insulation and fur trim. Always remove detachable fur before cleaning.